Privacy Policy

Groupe Robert Solutions Inc. (“Groupe Robert”, “we”, “us”, “our”) recognizes the importance of protecting your personal information. The purpose of our Privacy Policy (the “Policy”) is to describe how we collect, use and disclose your personal information when you use our website, and explain your rights in this regard.

This Policy does not apply to third-party websites, including any that may be accessed through links on our website. If you visit a third-party website, that site will have its own policies, which we recommend you consult before submitting any personal information, if applicable.

What is “personal information”?

The term “personal information” refers to any information concerning a person that may directly or indirectly identify that person. It could include your name, email address, telephone number, date of birth and financial information (including banking and credit card details).

What is “personal information of a public nature”?

Your business contact information, such as your title, email address, business address or telephone number, is personal information of a public nature.

What personal information do you collect?

When you use our website, we may collect the following personal information from you:

  • Identity information, such as a first or last name
  • Contact information, such as name, address, email address and telephone number
  • Information relating to the billing of our products or services, such as your bank details or credit card number
  • Service information, such as details of services we have provided to you
  • Recruitment information, such as your résumé
  • Website usage and other technical information, such as details of visits to our websites (see Do you collect information through cookies?)

In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the section “How we use your personal information”. We do not knowingly collect personal information from minors.

Do you collect information through cookies?

When you browse our website, we collect certain information through cookies and other tracking technologies (collectively, “browser cookies”).

Browser cookies are small text files that contain a unique identification number that is automatically deposited on a visitor’s computer. Per-session cookies track information during an active session and are stored only temporarily in your computer’s memory. Persistent cookies are deposited on a visitor’s computer until they expire or the visitor deletes them.

The browser cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

Strictly necessary cookies

Necessary cookies help make a website usable by enabling basic functions such as page navigation. The website cannot function properly without these cookies.

Functionality cookies

These cookies help us to improve and personalize your browsing experience according to your preferences (for example, your preferred language). If you do not accept these cookies, some or all of these services may not function properly. You can choose whether or not to allow cookies when you connect to our site.

Performance cookies

Statistics cookies help website owners understand how visitors interact with websites by collecting and communicating information anonymously. For example, we use Google Analytics to collect information about your use of our website (such as the pages you visit most often and any error messages you may receive). This information is anonymous and we use it solely to improve the efficiency and operation of our website. You can choose whether or not to allow browser cookies when you connect to our website.

If you wish to change your consent, you can do so directly in the cookie settings.

How is my personal information collected?

We collect your personal information directly from you with your consent when you contact us or fill out a form on our website (for example, when you fill out a form to submit your application or to have us contact you).

How is my consent obtained?

Generally, we do not collect, use or disclose your personal information without your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).

By contacting us, voluntarily completing a form with your personal information or browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with a third party’s personal information, you represent that you have the necessary consent or authority to allow us to collect, use and disclose that information in accordance with this Policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us (see How to contact us).

How is my personal information used?

In general, we use your personal information for the following purposes:

  • Provide you with our products or services
  • Create, maintain and improve our business relationships with you
  • Recruit staff
  • Any other purpose permitted by law or to which you consent

With whom is my personal information shared?

Your personal information is only accessible to our employees and agents who require it for their duties. We may also share your personal information with third parties when required by law, or with service providers (for example, our cloud hosting service providers, IT security service providers, web host). In the latter case, we take the necessary measures to adequately protect your personal information by adopting specific contractual measures and by limiting the personal information we share.

Is my personal information shared outside Québec?

The personal information we collect is hosted on secure servers that may be located outside Québec. When your personal information is disclosed outside Québec, we conduct a privacy impact assessment and put in place contractual commitments to protect the confidentiality of this information.

How long do you keep my personal information?

We keep your personal information only as long as necessary for the purposes set out in this Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or anonymized.

How do you protect the privacy of my personal information?

The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by email or through a form on our website, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.

We also take reasonable organizational, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, and make our staff aware of the security and confidentiality of the personal information to which they have access. We also use multi-factor encryption and authentication measures.

What are my rights?

You have the following rights:

  • The right to access your personal information
  • The right to have your personal information corrected
  • To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information

To exercise any of these rights, please contact us (see How to contact us).

How to contact us

If you would like to know more about the protection of your personal information or wish to exercise your rights or make a complaint, please contact our Privacy Officer, Martin Longpré, at the following coordinates:

Address: 20, boulevard Marie-Victorin, Boucherville, QC, J4B 1V5

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

How is this Policy updated?

Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although update notices may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.

This Policy was last updated on September 22, 2023.

Important documents and online claim form

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