The Administrative Coordinator supports his/her manager in carrying out the department's mandates in order to achieve corporate objectives. He/she must support and work in close collaboration with the operations, production and planning teams to respond effectively to customer needs. He/she must therefore ensure flawless planning based on customer priorities and requirements. The Administrative Coordinator must contribute to the smooth running of the department and to the business relationship between the customer and the department.
Permanent position located in Laval.
Monday to Friday 8am-5pm
Are you interested in this position? Send us your resume to [email protected]
Your responsibilities will be as follows:
Central point of communication for phone calls, emails, reports, customer requests (English); Responsible for the planning and release of work in order to be efficient and according to the customer's priorities. Supports the admin team in complying with practices and procedures requested by the customer; Follow-up to ensure that the contract is respected; (contractual indicator) Validates compliance of new customer requests. Coordinates with supervisors and coordinators of various sectors to meet deadlines. Manages various mailboxes; Manages carriers; Coordinates communications between departments; Enter data; Organizes all activities for maximum efficiency; Classifies contracts and other customer-related documents; Suggests improvements and creates documents for current processes in own and other departments; Any other related tasks.
Other :
Provides billing support to customers; Analyzes information and performance indicators from various systems and documents; Produces and completes various types of customer-related documents;
In order to join Groupe Robert's team, you must have:
3 to 5 years' relevant experience in this field (customer service/work planning); Versatility and ability to manage several files simultaneously; Good command of French/English; oral and written. Mastery of the Office suite and computer literate. Knowledge of WMS and transport software an asset
Groupe Robert offers you:
The candidate we're looking for will have a strong analytical mind, a high degree of rigor and a good knowledge of the operational functioning of a distribution center. He/she will be as comfortable at his/her desk as on the floor. He/she will be involved in the whole process of quality, integration and training of employees. We're looking for a good communicator who will have customer service at the top of his list.
Schedules
Day
Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and / or ethnic minorities or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger!
